Are airport transfers included?
Transfers will depend on the trip you choose and vary amongst destinations. In general, if you are joining or departing your guided holiday on the first or last day, return transfers between the airport and hotel are included (excludes itineraries starting and/or ending in London). You’ll find specific information on your itinerary page.
Do I need travel insurance?
Due to COVID19 and the effect it has had on the way we will travel in 2021 and beyond, we have had to make changes to our requirements around travel insurance. Travel insurance will be required on all our tours, and must include the following coverage; Trip Interruption, Trip Delay, Medical Expenses, Quarantine Expenses and Emergency Evacuation/Repatriation. The insurance must cover medical costs and a medically imposed quarantine if the insured or someone the insured has come into contact with, tests positive for COVID-19. This cover is not yet available, however is being worked on by insurance providers. When the policy is available it will be able to be purchased from either us or your travel agent. If you are paying a deposit on a trip now, we, or your travel agent will be in touch when this insurance is available to ensure you are adequately covered.
Should you choose to travel on Costsaver without the required travel insurance, you will need to acknowledge your agreement to take full responsibility for all expenses (trip interruption, trip delay, medical expenses, quarantine expenses and emergency evacuation/repatriation) that may arise while traveling with Costsaver. Further, you agree to indemnify Costsaver against all third-party claims, actions, damages and remedies which may be brought against Costsaver as a result of your participation in the Costsaver trip
Guests will be required to indicate that they have read and understood this requirement of travel with us at the time of registering for their trip. Additionally, we offer Gold Seal Protection (GSP) which costs $99 per person and is payable with your deposit. GSP gives you additional peace of mind should your travel plans change and includes pre-departure cancellation and cover during your trip. Please click here for details.
Will I need a passport?
Passports are needed when travelling outside of your home country. Your passport should be valid for at least six months beyond the conclusion of your trip.
Will I need a visa?
You are responsible for obtaining all necessary visas prior to the departure of your guided holiday. Depending on your nationality, you may need visas to enter certain countries included on your trip. Please note that obtaining visas can take up to six weeks prior to your departure. It is strongly advised that you consult your Travel Agent and the local Consulate or Embassy of the country you are visiting well in advance to determine which visas they require and how to obtain them.
Visit the VisaCentral website for more information.
Why do I need to register on MyCostsaver?
Every travel moment counts and to ensure that your trip runs seamlessly, as well as making sure we can contact you in the unlikely event of an emergency, we require all our guest to register before they travel. This is easily done on our travel portal, MyCostsaver.
What are the benefits of registration?
We will be able to personalise your trip based on your interests, dietary and rooming preferences.
EASE OF TRAVEL
- • Your trip will be seamless, from hotel check-ins to passports and security checks.
- • We will have your emergency contact details on file in the unlikely case we’ll ever need them.
- • View your itinerary and trip map day- by-day and check all the relevant travel and booking details.
- • Unlock your e-Documentation.
- • Connect with fellow guests and the Travel Director, prior to and during the trip.
- • Send updates to social networks.
- • Receive daily trip news and itinerary updates from your Travel Director.
When will I receive my e-Documentation?
Once registered, you’ll be able to unlock your travel documents approximately 3 weeks prior to departure on MyCostsaver travel portal, and also access a number of social interaction tools – such as group chat with your Travel Director and other guests.
How much luggage can I bring?
You can bring one suitcase per person with the dimensions of 76cm x 46cm x 25cm (30” x 18” x 10”) and weight not exceeding 23 kg (50 lbs) due to the limited space on the coach. You can also bring one piece of hand luggage, provided it is small enough to take on the coach and does not have telescopic handles.
Is luggage handling provided?
All luggage handling is provided at no extra charge. One suitcase per person will be brought to your hotel room.
Are tips included?
We’ll check you in, look after your luggage and take care of all hotel porterage, tips and gratuities – whether it is for restaurant staff, chambermaids or porters. Please note that Travel Director and Drivers gratuities are not included in the trip cost. You do have the option to add pre-paid gratuities on booking.
Can I bring a wheelchair on my trip?
Yes, in most circumstances you’re able to travel with a wheelchair on your trip, as long as you’re travelling with someone who’s willing to provide personal assistance. Please advise us at the time of booking if you plan to bring a wheelchair to ensure we can meet your requirements.
Will I need to pack formal clothes?
This will depend on not only your personal preference, but the destinations you’re visiting and the time of year you’ll be travelling. We’d recommend bringing at least one smart outfit for special evenings.
Will I need any vaccinations?
This will depend on the destinations you are travelling and your personal health circumstances. Be sure to speak to your Travel Agent or doctor to find out if vaccinations are required. If you are taking medication or suffer from any form of illness, ensure you have an adequate supply of medication before departing for your holiday.