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Payment

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How can I make a payment towards my booking?

How you make your payment depends on how you booked your trip.

If you booked with a Travel Agent, you will need to contact your agent and make payments through them.

If you booked directly with us, you can pay via our website by signing up/logging into MyCostsaver. You'll just need your name and booking reference (for example B123456).

Alternatively, you can contact us via chat or email at contactus@costsaver.com and we will send you a one-time secure payment link to make a payment. If needed our reservations team is available to take payment over the phone. Please note that we are experiencing higher-than-normal wait times.

If you are a Travel Agent, you can also make payments directly in our system using our Travel Agent Portal (TAP). You can also view invoices within TAP.

What payment methods can I use?

We accept credit/debit card payments (Visa, MasterCard) and PayPal.

How much are your deposits and when is full payment due?

Our trip deposit amount and full payment due date depends on your trip level. You can check the trip level for your trip, which vary according to when you booked and when your trip departs.

For bookings made after 15 August 2023 for tours departing on or after 1 April 2024 please see the relevant Booking Conditions and Tour Deposit Levels.

Or for bookings made before 15 August or departing before 1 April 2024 please see the relevant Booking Conditions and Tour Deposit Levels.

All payment dates and amounts are also on your invoice. Please note, deposit and full payment terms may vary for special offers.

Is the trip deposit refundable once I have paid?

Once you have placed a deposit on a vacation, your deposit amount is non-refundable. However, we appreciate that plans can change, and we do offer our deposit protection.

This deposit protection allows you to use your base deposit of $200 towards a future vacation within the next 5 years. All you have to do is Contact Us. or speak with one of our agents to provide the details of your reservation.

How do I gift my Travel Credits to somebody?

If you would like to give someone your travel credit all you need to do is Contact Us. Please include:

  • Your name
  • Original booking number
  • Name of the new guest
  • New booking number


Trafalgar will then reach out to verify and move everything over as requested.

Contact us

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How can I talk to someone about booking my trip?

Please visit Contact Us to find out how you can get in touch.

Unfortunately, due to extremely high call volumes, our call wait times are currently very long. You can search and book a trip online and manage your booking via our MyCostsaver service.

MyCostsaver

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What are the benefits of registration?

The MyCostsaver portal enables you to register and personalise your upcoming trip with us.

What are the benefits of registration?

Personalisation
We will be able to personalise your trip based on your interests, dietary and rooming preferences.

Ease of travel

  • Your trip will be seamless, from hotel check-ins to passports and security checks.
  • We will have your emergency contact details on file in the unlikely case we’ll ever need them
  • You can view your itinerary and trip map day-by-day and check all the relevant travel and booking details
  • You can unlock your e-documentation

Social Connection

  • Connect with fellow guests and the Travel Director, prior to and during the trip
  • Send updates to social networks
  • Receive daily trip news and itinerary updates from your Travel Director

Why do I need to pre-register for my trip on the MyCostsaver portal?

We require all our guests to register before they travel. Every travel moment counts so we do this to ensure that your trip runs seamlessly, and it also means we can contact you in the unlikely event of an emergency. Registration only takes a few minutes and you will be asked to enter your contact details such as an email address, a mobile phone number and the contact details of a nominated person we can call in the event of an emergency. We also invite you to share details of any specific dietary requirements and travel preferences, special celebrations etc.

Europe, North & South America, Australia & New Zealand trips
Once registered, you will find all your itinerary details, be able to download your e-Documents and meet your Travel Director online.

Africa & Asia trips
Unfortunately, our Africa and Asia Travel Directors do not have the same level of access to passenger details as on other destination tours, so you will not be able to connect with them prior to the trip or online. Rest assured, the quality of your on-trip experience will still be impeccable and they are looking forward to meeting you on trip.

When will I receive my e-documentation?

Once registered, you’ll be able to unlock your travel documents approximately 3 weeks prior to departure on the MyCostsaver travel portal, and also access a number of social interaction tools.

Add extras to my booking

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Do I need travel insurance?

We highly recommend guests purchase travel insurance prior to your trip. Please ensure you add the details of your insurance to the MyCostsaver portal.

Your insurance should cover trip interruption, personal injury, medical expenses, and evacuation and repatriation cover including during pandemic events.

Getting ready to travel

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What should I pack for my Costsaver trip?

The weather in your travel destination may vary. We would suggest that you pack layers of clothing. Apps such as Packr and PackPoint will give you great packing tips based on forecasted weather.

A light waterproof jacket may also be useful and a sun hat during the summer months.

Bear in mind that some excursions will take in visits to cathedrals or other religious locations where there may be a restriction on shorts / mini-skirts and bare shoulders.

A comfortable pair of flat shoes /trainers for walking is essential as you may be visiting cities and sites with cobbled streets and uneven terrain.

Useful items that you may wish to pack can include:

  • Phone charger
  • Medication
  • Adaptor plug
  • Travel iron
  • Carry bag
  • Travel pillow
  • A photocopy of your hotel contact list & photocopy of documents
  • A photograph of your luggage contents for reference

How much luggage can I bring?

European tours
Travelling with Costsaver entitles each guest to travel with one suitcase not exceeding 23kg (50lbs) in weight, with the dimensions of 76cm x 46cm x 25cm (30” x 18” x 10”). Carry-on/hand luggage is restricted to one piece per person, not exceeding 12”x11”x6” (30x28x14 cm) to fit under your coach seat or in the small overhead compartment.

We strongly recommend that you test the weight of your baggage prior to travel. You should be able to lift and comfortably transport it for short distances.

Baggage allowances vary from airline to airline and you should check with your chosen carrier for details prior to travel.

North & South America, Australia & New Zealand tours
You can bring one suitcase per person with the dimensions of 76cm x 46cm x 25cm (30” x 18” x 10”) and weight not exceeding 23 kg (50 lbs) due to the limited space on the coach. You can also bring one piece of hand luggage, provided it is small enough to take on the coach and does not have telescopic handles.

Africa & Asia tours
East Africa safari vehicles cannot accommodate the regular luggage dimensions and weights listed above. We kindly ask our guests to travel with a soft-sided bag or medium-sized suitcase.

For internal flights within Costsaver Asia tours, there is generally a 20kg luggage allowance.

Can I bring my small rolling suitcase that I can bring on the airplane with me in the coach as my carry-on?

For safety reasons, small rolling suitcases are not permitted inside the coach. As our coaches have large windows, there is minimal space to store them securely overhead or under the seat. Suggested carry-on is a soft-sided bag similar to backpack, tote bag, etc.

How much travel money should I plan to bring?

Think about things such as spending money for meals that are not included, for example, lunch, drinks, snacks and alcohol. You will need money for Optional Experiences and sightseeing trips, plus purchases while shopping, gratuities and any random extras like laundry or dry cleaning.

Before travelling internationally, we recommend that you notify your bank and credit card company with information about where you are travelling and to obtain PIN codes if you do not already know them. It is critical to inform your provider so they will not deny payment because they think the transaction could be fraudulent. It is also good practice to keep the details of an overseas contact number for your bank and/or credit card company just in case you need their assistance when travelling.

In most countries, ATMs are easily available to withdraw cash. There will generally be a fee determined by your bank or the ATM, but these are still the most cost-effective method of cash withdrawal. You can locate ATMs in the customs arrival hall or airport terminal building. As you travel your Travel Director can help you find the location of banks/ATMs etc.

Please remember to only insert cards into ATM machines that have the logo of your card. Debit cards are preferable to credit cards as transaction fees are less, and most machines have a maximum withdrawal limit. 

If you plan to purchase local currency before you travel, ask for notes of smaller denominations. Many local stores and restaurants may not accept or be able to give change for the higher ones.

While most major credit cards are generally accepted by shops and hotels worldwide, you may find that there is a minimum charge for using them. It is also becoming more common for identification to be requested when making payments by credit card, so remember to carry your passport or driver’s license with you. Visa, American Express or MasterCard are widely accepted in most shops and restaurants.

Do I have to purchase gratuities prior to the vacation?

No, pre-paying gratuities is not required.

We offer this option for some trips because many guests like to budget for all elements of their vacation. Gratuities can be pre-paid during the online booking process or alternatively, Contact Us if you'd like to add this to your booking. The pre-paid gratuities option is not available on our Asia, Africa, Australia or New Zealand trips.

Will I need to bring electrical adaptors?

Electrical plugs and outlets differ throughout the world. We recommend bringing a universal travel adaptor that’s suitable for the countries you are travelling to.

What are the best travel apps to help me prepare for my trip?

Packr and PackPoint will give you great packing tips based on forecasted weather. Weather Channel or Accuweather are the most popular weather apps to keep up to date with the local weather of the places you will go.

Duolingo will have you covering the basics of a local language for just 5 minutes a day. Google Translate is great for quick translations.

I am travelling with a child/young person, is there anything specific I need to consider before my trip?

At Costsaver, our younger guests are just as important as our older ones, so we’ve taken care to craft action-packed itineraries that’ll impress children aged five years or older. All children and young people under eighteen years old must however be accompanied by an adult who will be responsible for their supervision and welfare. Some countries have established practices to prevent international abductions of children and because of this, it is recommended that you secure a “Child Travel Consent” prior to departure if you are travelling with a minor who is under eighteen years of age. This documents that a minor has permission from his or her parent(s) or guardian(s) to travel and may be requested by authorities and officials when a child is travelling internationally: With one parent or guardian; Without a parent; Alone; With an adult who is not a parent or guardian. If the travelling parent has sole custody, he or she will require a notarized true copy of a court order or equivalent proving custody. If both parents have custody, or the non-travelling parent has custody, the travelling parent will need notarized consent from the non-travelling parent. We recommend that you contact relevant consulates and airlines for additional information and guidance.

How can I stay connected to friends and family while travelling?

We understand how important it is to stay connected with your close family and friends while travelling. In your travel documents find a detailed hotel list that includes hotel names, addresses, contact numbers and dates of stay. Leave a copy of this document with family and friends so they can get in touch if needed.

 

You may wish to bring a smartphone on tour. If so, contact your service provider to let them know about your travel itinerary and dates before departure. Most companies can change you to an international plan, allowing you to make calls or use data outside your home country. Organise this prior to leaving to make sure that your phone and access service will work in the country/countries you are travelling through.

 

It is possible to make long-distance phone calls from hotel rooms but it is very expensive. Even if you use a ‘toll-free’ calling card, a surcharge may be applied so always check beforehand to avoid a costly surprise. If you purchase a calling card for use while travelling, make sure the card covers the country/countries in which you will be travelling. A list of counties should be clearly displayed on the card or packaging.

Travel documents

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What do I need to know about border crossings, visa requirements and passports?

Information about border crossings and visa requirements varies by destination. Please check the destination you're visiting below for more information:

Europe trips
Each guest must ensure that their passport is valid for at least six months beyond the conclusion of their trip and that they have acquired all necessary visas and permits. Multiple-entry visas may be required if you are entering a country more than once on your holiday.

Guests are advised that only the countries you plan to visit can provide up-to-date information about their specific visa requirements. Guests should contact the nearest embassy or consulate of the countries they plan to visit well in advance of travel. Please check your itinerary carefully. Remember that requirements vary based on a passport's place of issue and that the process can take time.

Check that multi-entry visas have the correct entry dates and destinations before you travel. Please be aware that with some itineraries, you may travel through a country without making an overnight stop. If this happens on your itinerary, you will still need a visa to enter/exit the country.

Please ensure that you carry proper identification with you at all times, as border crossings will need to see your entry documents and passports. Usually crossing borders is a very straightforward process that is managed by your Travel Director. However, be advised that you may be required to open your luggage and answer simple questions about the length of your stay, purpose of travel, etc.

Rest of the World trips
Each guest must ensure that their passport is valid for at least six months beyond the conclusion of their trip and that they have acquired all necessary visas and permits. You are responsible for obtaining all necessary visas before the departure of your guided holiday. Depending on your nationality, you may need visas to enter certain countries included on your trip. Please note that obtaining visas can take up to six weeks before your departure. It is strongly advised that you consult your Travel Agent and the local Consulate or Embassy of the country you are visiting well in advance to determine which visas they require and how to obtain them.

Do I need travel insurance?

We highly recommend guests purchase travel insurance prior to your trip. Please ensure you add the details of your insurance to the MyCostsaver portal.

Your insurance should cover trip interruption, personal injury, medical expenses, and evacuation and repatriation cover including during pandemic events.

Wellbeing

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If I have health and medical needs, how can I best prepare for my trip?

Europe tours
To ensure a healthy and enjoyable trip, we strongly suggest that you pack a plentiful supply of any medication that you may need while on holiday. All prescriptions should be filled, up-to-date and in their original packaging. Always pack prescriptions in your carry-on bag with copies of your prescription paperwork as your checked luggage may not always be easily accessible, particularly in the event of delays, lost luggage etc.

You might be concerned about enhanced airport security measures about the quantities of liquids that you can carry aboard a plane preventing you from taking your medication on flights. However, as long as your medication is accompanied by the relevant documentation from your doctor (a doctor’s note or letter should be fine), you're entitled to take it with you on board your flight.

We would always advise you to research the rules around taking your medication to your destination country and what proof of treatment you’re expected to bring with you. For example, you can avoid any issues at airport customs in Spain by having your prescription drugs and doctor’s letter readily available. However, not all European countries have the same regulations.

Everyday over-the-counter medicines are not carried on the coach. Your Travel Director will be able to advise you where to purchase items if needed.

Please contact your doctor or health care provider before travelling to determine which vaccinations or other health precautions are recommended for your travels. Most countries in which we travel do not need any special vaccinations, but requirements can change at any time and we strongly recommend that you check for more detailed and current information before you travel. Each guest must follow entry, health and other requirements of the countries visited during your trip.

You can keep informed of current health news by visiting the Travel Health Pro website.

Guests should advise of any dietary or health-related issues that might affect them during their travels. For example, if a guest carries an auto-injector for nuts or other allergies etc. or has a condition requiring special attention.

Please notify Costsaver of any disability requiring special assistance prior to travelling. This enables us to make reasonable adjustments in order to accommodate the specific requirements of those travelling with a disability. A companion should always accompany those guests who require individual assistance to walk, get on and off the motorcoach and other vehicles and for personal needs such as dining, dressing etc.

Rest of the world
To ensure a healthy and enjoyable trip, we strongly suggest that you pack a plentiful supply of any medication that you may need while on holiday. All prescriptions should be filled, up-to-date and in their original packaging. Always pack prescriptions in your carry-on bag with copies of your prescription paperwork as your checked luggage may not always be easily accessible, particularly in the event of delays, lost luggage etc.

You might be concerned that enhanced airport security measures concerning the quantities of liquids that you can carry aboard an aircraft will prevent you from taking your medication on flights. However, as long as your medication is accompanied by the relevant documentation from your doctor (a doctor’s note or letter should be fine), you're entitled to take it with you on board your flight.

We would always advise you to research the rules around taking your medication to your destination country and what proof of treatment you’re expected to bring with you. Please also contact your doctor or health care provider before travelling to determine which vaccinations or other health precautions are recommended for your travels. Most countries in which we travel do not need any special vaccinations, but requirements can change at any time and we strongly recommend that you check for more detailed and current information before you travel. Each guest must comply with entry, health and other requirements of the countries visited during your trip.

Guests should advise of any dietary or health-related issues that might affect them during their travels. For example, if a guest carries an auto-injector for nuts or other allergies etc. or has a condition requiring special attention.

Please notify Costsaver of any disability requiring special assistance prior to travelling. This enables us to make reasonable adjustments in order to accommodate the specific requirements of those travelling with a disability. A companion should always accompany those guests who require individual assistance to walk, get on and off the motorcoach and other vehicles and for personal needs such as dining, dressing etc.

Will I need any vaccinations?

Travel vaccinations
This will depend on the destinations you are travelling and your personal health circumstances. Be sure to speak to your Travel Agent or doctor to find out if vaccinations are required. If you are taking medication or suffer from any form of illness, ensure you have an adequate supply of medication before departing for your holiday.

Vaccination against Covid-19
Covid-19 vaccination is not mandatory to travel with Costsaver however we strongly advise that guests are vaccinated against Covid-19 before travelling.

Special requests

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Can I bring a wheelchair or a motorised scooter on my trip?

Wheelchair
Yes, in most circumstances you’re able to travel with a wheelchair on your trip, as long as you’re travelling with someone who’s willing to provide personal assistance

Motorised scooter
Not all itineraries will be able to accommodate a motorised scooter, but it is important that we look into all elements of the vacation and our guests needs.

For all specific requirements, including requests such as this, Please tell us at the time of booking if you plan to bring a wheelchair or a motorised scooter to ensure we can meet your needs.

How can I add dietary requirements to the booking?

You can add your dietary request by logging into your MyCostsaver profile and selecting 'Personalise Your Trip' on the right-hand side. This will allow you to inform us of any dietary requirements or other vacation needs.

Contact us

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How can I talk to someone about booking my trip?

Please visit Contact Us to find out how you can get in touch.

Unfortunately, due to extremely high call volumes, our call wait times are currently very long. You can search and book a trip online and manage your booking via our MyCostsaver service.

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FAQs Hub

Before You Book

On The Road

After Your Tour

Find answers to questions regarding your journey, travel documents and airport protocols, plus we have included some expert tips from our Travel Directors too.

Discover the most relevant tour information before booking your Costsaver Tour so you can plan your tour with confidence. 

Learn about your itinerary, optional experiences, sustainable travel advice and more, so you can enjoy a seamless Costsaver tour. 

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