TRAVEL POLICY AND UPDATES

YOUR WELLBEING IS OUR PRIORITY

Our approach to travel wellbeing protocol, gives you the peace of mind to enjoy your trip, knowing you are in good hands.

Costsaver collaborated with the World Travel and Tourism Council (WTTC) to align and create global protocols and procedures which have been awarded the WTTC Safe stamp. This coupled with existing national and regional government authority regulations and the World Health Organization (WHO) guidelines, have produced our enhanced, on-trip standards to assure the health and happiness of our guests.

We are committed to your wellbeing. Vaccination against Covid-19 is not mandatory to travel with Costsaver. However, we strongly recommend that guests are vaccinated before travelling.

Please note that airlines and/or other authorities may have different requirements. It is the guest's responsibility to comply with these requirements at all times. No refunds will be given if guests are unable to undertake some or all of their vacation due to their failure to comply with these requirements. This policy is subject to change at any time without notice.

EXPERTLY-TRAINED TRAVEL DIRECTOR
Your Travel Director, who has been trained in enhanced hygiene and distancing standards, will monitor compliance and guest wellbeing.
DILIGENT DRIVER

Your driver has been trained to ensure your transportation is hygienically taken care of – so you can travel hassle free. They’ll get you from one destination to the next with ease, and clean and disinfect all coach surfaces throughout your trip.
GLOBAL AROUND-THE-CLOCK SUPPORT TEAM

In addition to your dedicated on-the-road team, our operations and guest support teams remain behind the scenes, in contact and on-call 24/7.

ALWAYS ON SUPPORT TEAM

HYGIENE EQUIPMENT

Hand sanitiser is accessible and freely available. We ask that you bring your own medical face mask and gloves, but in the case of emergency, personal protective equipment will be distributed to you. Please note that airlines and other establishments may not accept washable cloth masks but only medical.
SANITISED SURFACES

All frequently touched surfaces inside your coach, including handrails, doors, tables, overhead lockers, plus your luggage handles, will be disinfected multiple times each day.
AIR FILTERS

Our coaches are equipped with air filters that are inspected and cleaned daily, and replaced regularly. These on-board filters help to purify the air as you travel.

DISTANCING & HYGIENE PROTOCOLS

ALWAYS UP TO DATE
Our team is always up to date, and continue to adjust to the changing regulations from health authorities and local governments. They make changes behind the scenes so you are able to enjoy your trip.
INCIDENT RESPONSE PROTOCOL

Should an incident arise on trip, protocols are in place. We will assist and direct distancing, local medic support and testing. We will liaise with local authorities to follow directives, which will vary across countries, and support you every step of the way.

24/7 INCIDENT REPORT

Your Responsibility

We have introduced these enhanced hygiene protocols – for you, our other guests, and our team members. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the World Health Organisation and government health bodies, senior citizens and guests with underlying medical conditions are especially vulnerable.
We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitisers you require. Please adopt physical distancing and hygiene practises throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff once you are holidaying with us. In choosing to travel with Costsaver, you voluntarily assume all risks related to exposure to COVID-19. Let’s help keep each other safe and healthy.
Travelling soon? See the latest travel regulations before you depart.

YOU CAN TRAVEL WORRY-FREE
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YOUR WELLBEING IS OUR PRIORITY
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YOUR TRIP IS PERFECTLY PLANNED
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YOUR WELLBEING IS OUR PRIORITY

TRAVEL VACCINATION POLICY UPDATE

TRAVEL VACCINATION POLICY UPDATE

EXPERTLY-TRAINED TRAVEL DIRECTOR

DILIGENT DRIVER

GLOBAL AROUND-THE-CLOCK SUPPORT TEAM

ALWAYS ON SUPPORT TEAM

HYGIENE EQUIPMENT

SANITISED SURFACES

AIR FILTERS

DISTANCING & HYGIENE PROTOCOLS

ALWAYS UP TO DATE

INCIDENT RESPONSE PROTOCOL

24/7 INCIDENT REPORT

YOU CAN TRAVEL WORRY-FREE

YOUR WELLBEING IS OUR PRIORITY

YOUR TRIP IS PERFECTLY PLANNED

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