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Costsaver's answers to your COVID-19 travel concerns

you can travel worry-free

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Even in these uncertain times, we give you the assurance that you that you can still travel and explore the world with confidence. From dreaming, to planning, to booking, we’re with you every step of the way. 

In response to the changed world we’ve elevated our wellbeing protocols and also offer you flexible and risk-free booking terms. What hasn’t changed, is the fact that you’ll still enjoy the same ease of having everything taken care of, combined with the rich and unique local Costsaver travel experiences.

We understand your concerns and here are the steps we’ve taken to give you peace of mind for your worries, so that you can travel without a worry in the world and have the most amazing time.

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worry-free: planning

is it ok to travel?

Our 3-step travel wellbeing protocol, defined by our experienced team and endorsed by the World Travel and Tourism Council (WTTC) safe travels stamp, gives you the peace of mind to discover the world and enjoy your trip, knowing you are in good hands, where we have taken care of your wellbeing and the trip’s details.
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where and when can i go?

We have over 70 different tours scheduled from December 2020 through 2023. Simply let one of our expert team members help you choose the right one for you. Call or send us your request here and let us help guide you to what and where would work best for you.

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worry-free: booking

what happens if something changes or i change my mind?

Thanks to our risk-free and flexible booking terms, you can secure your dream trip with a fully refundable $200 deposit, while also having the flexibility to change your plans up to 30 days before departure*. 

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in these uncertain times, how do i know if my money is safe?

Costsaver is a proud member of The Travel Corporation (TTC)TTC’s financial strength and integrity allows us to provide you with the comfort of knowing your monies are safe with us and give you the peace of mind that goes beyond our commitment to you having a great time on trip with us. See Brett Tollman, Chief Executive’s, letter of reassurance here.
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worry-free: travelling

how will i stay well while travelling?

Your wellbeing is our priority. Our 3-step distancing and hygiene protocol, which includes your dedicated always-on support team, means you can travel with complete ease and peace of mind. 

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what support will there be on trip?

You’ll have an always-on support team made up of your Expert Travel Director and Driver who are dedicated to bringing to life your ultimate travel experience, plus are trained to monitor guest wellbeing and protocol compliance. You’re on the road team are further supported by our 24/7 behind the scenes operations and guests team.
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will the attractions and sites i want to see be open and will i have a good time?

We carefully plan our trips to ensure you enjoy the best experiences in the places you go. Our team, both behind the scenes and on the ground, remain up to date and will optimise and pivot your itinerary to ensure you get the most out of your trip and enjoy the same fun and hassle -free Costsaver experience.
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what if i or a fellow traveller get sick?

Should an incident arise on trip, 24/7 protocols are in placeWe will assist and direct distancing, local medic support and testing. We will liaise with local authorities to follow directives, which will vary across countries, and support you every step of the way.

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how many other guests will be on my trip?

The number of guests will always adhere to the local guidelines of the places we travel, and we will continue to adapt to regulation changes from health authorities and local governments.
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what if borders close while i am abroad?

Our team is always up to date and continue to adjust to the changing regulations from health authorities and local governments. They will make changes behind the scenes so you are able to enjoy your trip, even when things change.
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*See booking terms and conditions here.
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your trip is perfectly planned

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your booking comes with free changes & cancellation*