What are Optional Experiences and when can I book them?
We realise that everyone likes some time to themselves, which is why we’ve left free time on all of our itineraries. If you want to get the most out of your destination, our Optional Experiences let you tailor your trip. Your Travel Director will tell you about all of the Optional Experiences available on the first day of your trip. Payment can be made by credit card or cash.
Will I need electrical adaptors?
Electrical plugs and outlets differ throughout the world. We recommend bringing a universal travel adaptor that’s suitable for the countries you are travelling to.
Will I be able to get laundry done?
Most hotels do offer a laundry service and in some cities Laundromats are also available. However, it’s sensible to try and pack enough clothing to avoid having to do laundry, as it can sometimes be costly or inconvenient.
Is there seat rotation on the coach?
Yes, your Travel Director will implement a seat rotation system, whereby all guests will rotate their seats on the coach daily. This allows for everyone to experience the spectacular views from different seats, and you’ll have a better opportunity to get to know your fellow travellers.
What if I become ill on my trip and am unable to continue?
Your Travel Director will assist you with a doctor’s visit or hospitalisation should you require. Costsaver has a dedicated Guest Support Department in Europe, or our Operations Department in the relevant country will contact you to offer assistance and advice, coordinate with your travel insurance company and keep in touch until you are able to re-join the trip or return home. This service is included in the cost of your trip; however it is not a replacement for travel insurance, which we strongly advise you to purchase.
What if I arrive late and miss a part of the trip?
We regret that no refunds can be made for absences from a trip, including experiences such as missed meals or sightseeing.
Can I drink the water in the countries I visit?
At Costsaver we’re about caring for our planet, and with that in mind, we recommend that you pack a reusable water bottle for your trip to Western Europe, Scandinavia, the USA, and Canada. For other countries, your Travel Director will let you know if it’s okay.
Bringing your own reusable water bottle or asking for tap water at restaurants means you can make a difference by reducing your holiday plastic waste. We also recommend you download the app Tap on your phone, which allows its users to find the closest nearby Refill Stations where you can refill your water bottle. Thanks for helping us do our part for the planet when you travel, every little bit makes a difference.
Can I smoke on the coach?
There is a no smoking policy when on board the coach. We do, however, make plenty of comfort stops.
What is the difference between "Visit", "View" and "See" in the itineraries?
Here is a glossary of some common terms used in our itineraries:
“Visit”: In-depth sightseeing with a Local Specialist or Travel Director, which includes fast-track entry (where applicable).
“View”: A brief stop to enjoy the sights and take some photos.
“See”: Observe sights while passing by on your coach, cruise or train.
“Sightseeing trip”: A local city guide will accompany you on a trip of a city or site.
“Orientation trip”: Places of interest are pointed out, allowing you to go and explore them on your own.
“Why not see” or “perhaps enjoy”: These phrases refer to optional excursions not included in the trip package, but are available for an additional fee.
“Time to explore” and “discover”: Free time on your own.
“A day to relax”: No planned activities; time for optional excursions or other independent activities.