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Before You Book

Frequently Asked Questions

Before You Book

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Before You Book

Before You Travel

On The Road

After Your Tour

Before you book your Costsaver tour, you might have a number of questions about what it’s like to travel with us right now. Below we have answered our most frequently asked questions to give you confidence and assurance that booking and travelling with us is the right choice.

How It Works

Find out about how our untoury tours work. All the ease of a tour, plus the freedom and flexibility of DIY travel with 1000+ Choice Experiences.

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Booking

Flights and transfers

Extra hotel nights

Solo travel

Group bookings

Discounts

Payment

FAQs Hub

Find answers to questions regarding your journey, travel documents and airport protocols, plus we have included some expert tips from our Travel Directors too.

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Before You Travel

Discover the most relevant tour information before booking your Costsaver Tour so you can plan your tour with confidence.

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On The Road

Learn about your itinerary, Choice Experiences, sustainable travel advice and more, so you can enjoy a seamless Costsaver tour.

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After Your Tour

Keep the joy going post-tour by staying in touch with your Costsaver travel friends, enjoy exclusive discounts as a past guest and more.

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70+ trips, 50+ countries, 5 continents... where will you choose?

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Award Winning Tours

Having won the 5-Star Platinum Award for Highest Travel Satisfaction from the independent review provider Feefo, you can be assured of an unbeatable trip

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Request Your Free Brochure

70+ trips, 50+ countries, 5 continents... where will you choose?

Order Now

Award Winning Tours

Having won the 5-Star Platinum Award for Highest Travel Satisfaction from the independent review provider Feefo, you can be assured of an unbeatable trip

See Trips

HELP & INFO

Your Questions Answered

Travel Updates

Group Tours

Custom Tours

Sustainable Tourism

TRAVEL WITH CONFIDENCE

Who We Are

TRAVEL PLANNING

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Booking Conditions

Tour Deposit Level

All trip prices are in NZD $

Costsaver is a proud member of The Travel Corporation portfolio of brands.

#csmyway

All trip prices are in NZD $

Costsaver is a proud member of The Travel Corporation portfolio of brands.

#csmyway

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Before You Book

Before You Book

Before You Travel

On The Road

After Your Tour

Before You Book

Before You Travel

On The Road

After Your Tour

Popular questions

What is and isn't included in the price shown online for my trip?

Can I book flights through Costsaver?

Can I book extra hotel nights before or after my trip through Costsaver?

Where can I find solo pricing?

Are airport transfers included?

How It Works

Booking

What is and isn't included in the price shown online for my trip?

What is a definite departure and when will my trip become definite?

What does it mean if a departure says Call Us. And what does On Request mean?

What age range is classed as a child when booking with Costsaver?

If I need to correct, or add my middle name to a booking, how can I do this?

Can I change my date and/or trip at any time?

What happens if I can't go on my trip?

Can I book a triple room?

Flights and transfers

Are flights included in the trip price?

Can I book flights through Costsaver?

What airport information do I need to know?

Are airport transfers included?

How can I add transfers to my booking?

How do I find transfer times and information?

If I need to correct, or add my middle name to a booking, how can I do this?

If my flights were booked through Costsaver and the flight times change, do I need to do anything?

If I booked my own flights and the flight times change, what will happen to my Costsaver airport transfers?

If flights are booked with Costsaver, are my airline seats guaranteed?

Extra hotel nights

Can I book extra hotel nights before or after my trip through Costsaver?

If I book the same hotel before or after my trip, will I be in the same room as my trip?

Is breakfast included when I book extra nights before or after my trip with Costsaver?

Solo travel

What are my room options as a solo traveller?

What is the solo room share?

What is the single traveller supplement?

Where can I find solo pricing?

Group bookings

Can I book a group trip?

Can I book a custom trip for a group?

Discounts

How do I use my past guest discount?

I've signed up to your newsletter, how do I use my travel credit?

Is there a discount for group bookings?

Payment

How can I make a payment towards my booking?

What payment methods can I use?

How much are your deposits and when is full payment due?

Is the trip deposit refundable once I have paid?

How do I gift my Travel Credits to somebody?

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FAQs Hub

Before You Travel

On The Road

After Your Tour

Request Your Free Brochure

Award Winning Tours

Request Your Free Brochure

Award Winning Tours