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Before You Book

Before you book your Costsaver tour, you might have a number of questions about what it’s like to travel with us right now. Below we have answered our most frequently asked questions to give you confidence and assurance that booking and travelling with us is the right choice.

Worry-free travel

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How can I travel worry-free?

From dreaming, to planning, to booking, we’re with you every step of the way. In response to the changed world we’ve increased  our wellbeing protocols and also offer flexible and risk-free booking terms. What hasn’t changed, is that you’ll still enjoy the same ease of being taken care of, combined with incredible and unique local Costsaver travel experiences.

 

We understand your worries and you can read about all the steps we’ve made to give you peace of mind for your concerns, so that you can hit the road without a worry in the world and have the most incredible time.

Other people on a tour

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Will I travel with people from other countries?

The beauty and joy of taking a guided vacation with Costsaver is that you get to meet, travel and make friends with people from all over the world.

How many people will be on my trip?

We will keep adapting to regulation changes from health authorities and local governments, and the number of guests will always follow local guidelines of the destinations we travel to. When there are no formal guidelines, standard travel group sizes will operate. 

 

Europe tours: An average of 40 to 45 guests

United States, Canada tours: A maximum of 52 guests

Australia and New Zealand toursA maximum of 50 guests

Asia tours: A maximum of 40 guests

Africa tours: A maximum of 40 guests

 

Tours will run with a number of empty seats to give space for extra physical distancing. You can rest assured that you will travel with your own personal space. Find extra peace of mind knowing that all of the experiences, hotels and restaurants you’ll see on your trip have been checked by our team to ensure they follow social distancing and hygiene guidelines.

Free time

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Will I have free time?

Each Costsaver itinerary features the perfect balance of downtime and discoveries. We also always give you the chance to tailor your trip with our Choice Optional Experiences. You might choose to enjoy some of the best seats in the house at the world-famous Moulin Rouge in Paris, or maybe take a magical helicopter ride over the Grand Canyon.

Transport

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What are the coaches like?

Europe, North & South America, Australia & New Zealand tours

 

We take great pride in having the finest fleet of fuel-efficient, fully air-conditioned coaches – all with reclining seats and on-board restrooms. The coach windows have a high vantage point perfect to take in all the glorious scenery, whether it’s a grand rural landscape or urban city center. We also have on board Wi-Fi.

 

Africa & Asia tours:

Africa and Asia tour vehicles do not have Wi-Fi on board. On Asia tours there are no on board rest rooms.

 

The number of guests will always follow the local guidelines of the destinations we travel, and we will keep adapting to regulation changes from health authorities and local governments. When there are no formal guidelines, standard travel group sizes will operate. 



Europe tours: An average of 40 to 45 guests

United States, Canada tours: A maximum of 52 guests

Australia and New Zealand toursA maximum of 50 guests

Asia tours: A maximum of 26 guests

Africa tours: A maximum of 20 guests

Accommodation

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Are the hotels air conditioned?

Europe tours:

We select our hotels for their quality, amazing service and comfort, and the majority of the hotels have air-conditioning. A few select hotels in the northern Alps of Europe do not feature air conditioning due to the colder climate.

 

Rest of the world:

We select our hotels for their quality, amazing service and comfort, and the majority of them have air-conditioning.

Choice Optional Experiences

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How can I tailor my trip?

At Costsaver we cover all the essentials and give you the flexibility to tailor your trip your way. Our expert teams have curated a number of Choice Optional Experiences that you can choose from to enhance your trip. Simply look out for these listed in the itinerary on the trip page, when you register at My Costsaver or in your booking documentation.

How can I book my Choice Optional Experiences to tailor my trip?

Travelling with Costsaver is simple! Pre booking your Choice Optional Experiences is not necessary before you travel. This is all done on a trip directly with your Travel Director, giving you the flexibility to choose your trip enhancements when you are in destination.

Your Travel Director

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What is a Travel Director?

Our amazing Travel Directors come from a range of backgrounds but they all share a deep passion for travel and their home countries. These experienced travel professionals offer you what the guidebooks can’t – a true insider’s perspective of each place you visit. Each Travel Director has undertaken a bespoke training program and most have at least five years’ experience in guided travel.

Group tour bookings & single traveller supplement

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Can I book a group?

We offer enticing discounts when you travel with Costsaver in a group. Secure between 9-48 places on a set departure and enjoy great benefits.
Find out more about our Group Travel Benefits.

What is the single traveller supplement?

Europe, North & South America, Australia & New Zealand tours:

If you prefer the privacy of your own room, solo travellers can opt for our single supplement. The cost of the single supplement will depend on your trip and can be found in the pricing section of the itinerary. We offer great discounts on the standard single supplement on many of our trips, which you can find on the deals page. If you’d rather not add the extra expense, book our single traveller room share option. We’ll accommodate you with a fellow guest of the same gender, on a twin-bed basis.

 

Africa & Asia tours:

Single traveller room share is not available on our Africa & Asia tours.

Responsible travel

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Does Costsaver promote sustainable tourism?

Costsaver is proud to be a founding partner of the TreadRight Foundation, a not-for-profit organisation started in 2008. To date the charity has donated over US$2 million to assist underprivileged communities and support sustainable tourism initiatives around the globe.

Payment options

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What payment methods do you use?

We accept credit/debit card payments (Visa, MasterCard, American Express) and PayPal.

Special requests

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What if I have special dietary requirements?

We can accommodate guests who are vegetarian and can help with diabetic, gluten-free and other medically-recommended diets. Please let us know about your dietary requirements at time of booking. Unfortunately, we’re not able to supply meals in accordance with strict religious requirements.

 

We can’t provide salt-free, Kosher, Halal, requests for specific dietary supplements such as soya milk, and high protein or low-carb meals.