YOU’RE FREE TO CHANGE OR POSTPONE YOUR COSTSAVER HOLIDAY
Last updated 4 January, 2022 and remains current to today.
It is hard to grasp how much our world has changed due to COVID-19 and the impact it has had on our everyday lives and our ability to travel. We appreciate your understanding as we navigate through these challenging times together.
Travel Vaccination Policy Update
Effective immediately, all guest booked to travel with Costsaver are required to be fully vaccinated to travel.
The wellbeing of our guests is our top priority. That’s why we’ve updated our vaccination policy to require all guests travelling with us through December 31, 2022 be fully vaccinated against Covid-19, which may include a booster shot to keep it current and valid. Children under 16 must provide a verifiable and negative Covid-19 test result taken 72 hours prior to the start of the tour (taking time zones into consideration) until further notice.
As we continue to live and operate alongside COVID-19, the virus continues to create a set of challenges that are unfortunately outside of our control. We continue to review the travel restrictions imposed by government advisories worldwide on a daily basis.
Should your tour be impacted and unable to operate, your booking agent will contact you directly approximately 45-60 days prior to your tour’s planned start date.
If your booked tour is suspended, please rest assured that you have a Future Travel Credit (FTC) automatically available to you for the full value of the land portion of your tour, to use for travel before 31 December 2022.
You are eligible to either:
• Rebook now, and change your travel dates or destination to any tour departing up until 31 December 2022 without penalty on the land portion of your tour. Any discounts (of up to 15%) that had been applied to your original booking will be transferred and applied to your new booking.*
• Elect to hold a Future Travel Credit of the full amount paid for land portion of the suspended vacation, redeemable against any new booking for travel to any destination departing before December 31, 2022.**
Future Travel Credits can be redeemed with Costsaver or another TTC brand (Insight Vacations, Luxury Gold, Trafalgar, Uniworld Boutique River Cruises, U by Uniworld River Cruises, AAT Kings or Inspiring Journeys) on any destination or tour for travel before 31 December 2022. To give you maximum flexibility, you can also choose to transfer your Future Travel Credit to a friend or family member. Learn more about Future Travel Credits here
For official New Zealand Government travel advice please visit safetravel.govt.nz
All other bookings
Have peace of mind knowing you have the flexibility to change the land portion of your trip to a new destination or date, free of charge until 60 days prior to departure. Airlines may have different policies and penalty charges, any and all of which are your responsibility*.
Please also rest assured that our distancing and hygiene protocols on all of our trips meet requirements put forth by world health and local authorities, including the World Health Organization (WHO). Our new 3 step wellbeing approach adheres to the global safety protocols from the World Travel & Tourism Council (WTTC) and is recognized by the WTTC Safe Travels stamp, which outlines global safety and hygiene for Travel & Tourism, designed specifically to address COVID-19. See all the details here.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the World Health Organization and government health bodies, senior citizens and guests with underlying medical conditions are especially vulnerable.
We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitizers you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff, once you are travelling with us.
In choosing to travel with Costsaver, you voluntarily assume all risks related to exposure to COVID-19.
Let’s help keep each other safe and healthy.
For all other queries
Please click here to get in contact with us.
*The temporary change fee waiver only applies to the land portion of all trips and does not apply to group bookings. If you choose a trip or departure that is more expensive than the original, you are responsible for the difference in price; if the trip or departure is less expensive than the original, a Future Travel Credit will be issued for the difference. Please note however, you are responsible for any airline penalties imposed due to trip changes and/or cancellations.
** If you select this option, the new invoice will serve as the Future Travel Credit confirmation. A Future Travel Credit will be issued in the value of the amount paid for the land portion of the trip and is not redeemable for cash. The Future Travel Credit amount will stay assigned to the original booking number and can be transferred to another person. To redeem the Future Travel Credit, just give us the booking reference number when calling to make the new reservation departing at any time before December 31, 2022. If the new trip or departure is more expensive than the original, you will be responsible for the difference in price; if the new trip or departure is less expensive than the original, a Future Travel Credit will be issued for the difference. Discounts applied to the original booking will be transferred to the new booking up to 15%. These transferred discounts are not combinable with any land promotions available at time of booking the new trip. If discounts of more than 15% are available at time of booking, then the transferred discounts can be removed. Please note that you are responsible for any airline penalties imposed due to trip changes and/or cancellations. This offer may be withdrawn at any time and other restrictions may apply. All offers are valid until further notice and may be withdrawn at any time without notice. Policies are subject to change at any time.
Last updated 4 January, 2022 and remains current to today.