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Before You Travel

Frequently Asked Questions

Before You Travel

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After Your Tour

Before You Travel

Before You Book

On The Road

After Your Tour

Before you depart on your Costsaver tour, you might have a few questions about what to expect when you travel. Below find our most frequently asked questions to give you total peace of mind before you set off on your next adventure with us.

How It Works

Find out about how our untoury tours work. All the ease of a tour, plus the freedom and flexibility of DIY travel with 1000+ Choice Experiences.

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Payment

Transfers

My Costsaver Travel Portal account (if you registered for your account before 09 April 2025)

My Costsaver Travel Portal (for bookings and travel made after 09 April 2025)

Add extras to my booking

Getting ready to travel

Travel documents

Wellbeing

Special requests

Contact us

FAQs Hub

Find answers to questions regarding your journey, travel documents and airport protocols, plus we have included some expert tips from our Travel Directors too.

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Before You Book

Discover the most relevant tour information before booking your Costsaver Tour so you can plan your tour with confidence.

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On The Road

Learn about your itinerary, Choice Experiences, sustainable travel advice and more, so you can enjoy a seamless Costsaver tour.

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After Your Tour

Keep the joy going post-tour by staying in touch with your Costsaver travel friends, enjoy exclusive discounts as a past guest and more.

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Having won the 5-Star Platinum Award for Highest Travel Satisfaction from the independent review provider Feefo, you can be assured of an unbeatable trip

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Request Your Free Brochure

70+ trips, 50+ countries, 5 continents... where will you choose?

Order Now

Award Winning Tours

Having won the 5-Star Platinum Award for Highest Travel Satisfaction from the independent review provider Feefo, you can be assured of an unbeatable trip

See Trips

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Booking Conditions

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All trip prices are in NZD $

Costsaver is a proud member of The Travel Corporation portfolio of brands.

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All trip prices are in NZD $

Costsaver is a proud member of The Travel Corporation portfolio of brands.

#csmyway

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Before You Travel

Before You Travel

Before You Book

On The Road

After Your Tour

Before You Travel

Before You Book

On The Road

After Your Tour

Popular questions

How can I make a payment towards my booking?

Why do I need to pre-register for my trip on the My Costsaver portal?

Do I need travel insurance?

How much luggage can I bring?

What do I need to know about border crossings, visa requirements and passports?

How It Works

Payment

How can I make a payment towards my booking?

What payment methods can I use?

How much are your deposits and when is full payment due?

Is the trip deposit refundable once I have paid?

How do I gift my Travel Credits to somebody?

Transfers

Does my trip include transfers?

How can I add transfers to my booking?

How do I find transfer times and information?

My Costsaver Travel Portal account (if you registered for your account before 09 April 2025)

What are the benefits of registration?

Why do I need to pre-register for my trip on the My Costsaver portal?

When will I receive my e-documentation?

My Costsaver Travel Portal (for bookings and travel made after 09 April 2025)

Why do I need to create My Costsaver Travel Portal account?

How do I create a My Costsaver Travel Portal Account?

What else can I do within My Costsaver Travel Portal?

When will I receive my Travel Documentation?

My tour was booked for me by my Travel Advisor/my travel companion. How do I create my own My Travel Portal Account?

I have travelled before, why is it saying my email address isn’t recognised?

Add extras to my booking

Do I need travel insurance?

Getting ready to travel

What should I pack for my Costsaver trip?

How much luggage can I bring?

Can I bring my small rolling suitcase that I can bring on the airplane with me in the coach as my carry-on?

How much travel money should I plan to bring?

Do I have to purchase gratuities prior to my trip?

Will I need to bring electrical adaptors?

What are the best travel apps to help me prepare for my trip?

I am travelling with a child/young person, is there anything specific I need to consider before my trip?

How can I stay connected to friends and family while travelling?

Travel documents

What do I need to know about border crossings, visa requirements and passports?

Do I need travel insurance?

Wellbeing

If I have health and medical needs, how can I best prepare for my trip?

Will I need any vaccinations?

Special requests

Can I bring a wheelchair or a motorised scooter on my trip?

How can I add dietary requirements to the booking?

Contact us

How can I talk to someone about booking my trip?

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FAQs Hub

Before You Book

On The Road

After Your Tour

Request Your Free Brochure

Award Winning Tours

Request Your Free Brochure

Award Winning Tours