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Our approach to travel wellbeing protocol, gives you the peace of mind to enjoy your trip, knowing you are in good hands.

With us, you’ll explore the destination of your choice on a trip where your wellbeing comes first. Book and travel with the knowledge and assurance of our global round-the-clock support and plans in place for anything that may arise.

Costsaver collaborated with the World Travel and Tourism Council (WTTC) to align and create global protocols which were awarded the WTTC Safe Travels Stamp. This, coupled with our up-to-date knowledge on national and regional government authority regulations and the World Health Organization (WHO) guidelines, our on-trip standards focus on the wellbeing and happiness of our guests.

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The wellbeing of our guests is our top priority. As part of this commitment, all guests traveling with Costsaver through December 31, 2022 are required to be fully vaccinated against Covid-19, which may include a booster shot to keep the vaccination status current and valid, depending on the travel destination. Children not eligible for vaccination and/or booster at the time of travel must provide a verifiable and negative Covid-19 test result, taken within 72 hours prior to the start of the tour (taking time zones into consideration) for all tours departing until December 31, 2022.  

 For guests traveling with Costsaver from 1 January 2023, Covid-19 vaccinations and boosters are highly recommended, but no longer required.  

Please note that regardless of time of travel guests will need to comply with specific vaccine and/or booster requirements imposed by airlines and/or authorities in the destination visited, as well as requirements for accessing restaurants and venues, which may be more restrictive than above. 

It is guests’ responsibility to ensure that they comply at all times with these requirements. No refunds will be given if guests are unable to undertake some or all of their vacation due to their failure to comply with these requirements.  

This policy is subject to change at any time, without notice.  

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always on support team

expertly-trained travel director

Your Travel Director, who has been trained in enhanced hygiene and distancing standards, will monitor compliance and guest wellbeing.

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diligent driver

Your driver has been trained to ensure your transportation is hygienically taken care of – so you can travel hassle free. They’ll get you from one destination to the next with ease, and clean and disinfect all coach surfaces throughout your trip. ​
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global around-the-clock support team

In addition to your dedicated on-the-road team, our operations and guest support teams remain behind the scenes, in contact and on-call 24/7.
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distancing & hygiene protocols

hygiene equipment

Hand sanitizer is accessible and freely available. We ask that you bring your own medical face mask as in some destinations it may be compulsory to wear a, mask in certain settings or in public places. We may also ask you to wear a mask whilst aboard our motorcoaches. Your international carrier, departure airport or a transit airport may require that you wear a face mask, please check the requirements with your airline. Please note that airlines and other establishments may not accept washable cloth masks but only medical masks. On tour, in the case of emergency, personal protective equipment will be distributed to you.
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sanitized surfaces​

All frequently touched surfaces inside your coach, including handrails, doors, tables, overhead lockers, plus your luggage handles, will be disinfected multiple times each day.
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air filters

Our coaches are equipped with air filters that are inspected and cleaned daily, and replaced regularly. These on-board filters help to purify the air as you travel.
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Temporary mask requirement

Out of an abundance of caution for our guests, our on-road team members, and the communities we visit, we are temporarily reinstating the mask mandate aboard our US and Canada motorcoaches. Our most important responsibility is our “duty of care” to our guests, not to one but to all and if in some way we are able to help protect all guests equally then we should. This action is being taken primarily in response to the highly infectious Omicron variants currently circulating including B.5, because of  increased community transmission levels throughout the US and Canada, and based on feedback from our guests, Travel Directors and Well Being Directors. Visit our FAQ site for more info.
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24/7 incident report

always up to date

Our team is always up to date, and continue to adjust to the changing regulations from health authorities and local governments. They make changes behind the scenes so you are able to enjoy your trip.

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incident response protocol

Should an incident arise on trip, protocols are in place. We will assist and direct distancing, local medic support and testing. We will liaise with local authorities to follow directives, which will vary across countries, and support you every step of the way.

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Your Responsibility

We have introduced these enhanced hygiene protocols – for you, our other guests, and our team members. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the World Health Organisation and government health bodies, senior citizens and guests with underlying medical conditions are especially vulnerable.

We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitisers you require. Please adopt physical distancing and hygiene practises throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff once you are holidaying with us. In choosing to travel with Costsaver, you voluntarily assume all risks related to exposure to COVID-19. Let’s help keep each other safe and healthy.

Travelling soon? See the latest travel regulations before you depart.

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