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Whether you want to find out more about a trip or just want a helping hand, you can always get us online or over the phone.

Frequently asked questions

The beauty of taking a guided holiday with us is you’ll have the opportunity to meet and travel with people from all over the globe.

You’ll find an average of 40 to 45 guests on trips throughout Europe and a maximum of 52 guests on trips throughout the United States and Canada.

We take the hassle out of booking a group holiday – and we offer some great discounts for five or more people. Groups of five to eight people will receive 5% off the land-only part of their trip and larger groups will save even more.

If you prefer the privacy of your own room, you can opt for our single supplement. The cost will depend on your trip and can be found in the pricing section of the itinerary. On many of our trips we offer discounts on the standard single supplement. If you’d rather not incur the additional expense, consider our single traveler room share option. We’ll accommodate you with a fellow guest of the same gender, on a twin-bed basis.

We strongly recommend that all guests have a travel insurance policy to ensure your peace of mind before and while travelling. It's important that you protect yourself in case of trip cancellations, an interruption for any reason, baggage delays or loss of baggage and medical expenses.

You can purchase travel insurance through Costsaver. With our Travel Protection Plan you can enjoy comprehensive coverage during your holiday, designed exclusively to ensure your protection in the event that an unforeseen incident occurs or your plans need to change.

Passports are needed when travelling outside of your home country. Your passport should be valid for at least six months beyond the conclusion of your trip.

You are responsible for obtaining all necessary visas prior to the departure of your guided holiday. Depending on your nationality, you may need visas to enter certain countries included on your trip. Please note that obtaining visas can take up to six weeks prior to your departure. It is strongly advised that you consult your Travel Agent and the local Consulate or Embassy of the country you are visiting well in advance to determine which visas they require and how to obtain them.

We realize that everyone likes some time to themselves, which is why we’ve left free time on all of our itineraries. If you want to get the most out of your destination, our Optional Experiences let you tailor your trip. Your Travel Director will tell you about all of the Optional Experiences available on the first day of your trip. Payment can be made by credit card or cash.

Electrical plugs and outlets differ throughout the world. We recommend bringing a universal travel adaptor that’s suitable for the countries you are travelling to.

Most hotels do offer a laundry service and in some cities Laundromats are also available. However, it’s sensible to try and pack enough clothing to avoid having to do laundry, as it can sometimes be costly or inconvenient.

We regret that no refunds can be made for absences from a trip, including experiences such as missed meals or sightseeing.

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Opening Hours

  • Monday - Thursday09:00am - 02:00am ET
  • Friday09:30am - 01:00am ET
  • Saturday10:00am - 6:00pm ET
  • Sunday7:00pm - 02:00am ET

Holidays and Bank Holidays

  • Christmas DayClosed
  • New Year's Day12:00am - 12:00am ET